Frequently Asked Questions
About Effectv's Client Account Portal (CAP)
What is Effectv's Client Account Portal?
The Client Account Portal (CAP) is a website designed to speed the delivery of documents to Effectv's customers and gives customers the ability to download invoices, adjustments and statements for viewing on their computer.
What browser is recommended for the Client Account Portal?
Chrome is the optimal browser for accessing the Client Account Portal
How do I know when I have a new invoice, statement or adjustment available?
You will receive an email notification from your Enterprise Financial Operations contact when you have a new document available in CAP. This email will contain a link back to CAP for easy retrieval. You will also receive an automated email from EffectvClientCare@comcast.com the morning after documents are loaded.
What is the difference between a statement and an invoice summary?
A statement shows the status of your account with Effectv by listing all outstanding invoices (new and past due) as well as any unapplied cash. Statements are uploaded for your review once monthly. An invoice summary is an Excel list detailing the invoices that were uploaded to CAP. Reference the user guide included in your welcome email for information on how to download an invoice summary. To request a copy of the user guide, please reach out to your Enterprise Financial Operations contact.
How can I view my invoices, statements and adjustments?
Once you are logged into CAP navigate to “Enterprise Documents” in the left-hand navigation pane. Use the filters to display the invoices, statements, or adjustments you are looking for. Reference the provided user guide for step-by-step instructions. To request a copy of the user guide, please reach out to your Enterprise Financial Operations contact.
Can I download and save my documents to my own computer?
Yes! To save an invoice, statement or adjustment document, use the download arrow to the far right of the document, next to the “status” column.
Do I have to download my documents before I can view them?
Yes. Invoices, statements and adjustments need to be downloaded before they can be opened for viewing.
Can I download multiple documents at one time?
Yes. To download multiple documents, check the individual boxes of each document or the select-all box at the top of the selection column and hit the multi-download arrow located under the “Reset Filters” button.
Can I save my invoice in a format that can be uploaded into my billing system?
CAP is designed to deliver invoices and adjustments in PDF format and statements in Excel format. However, if your billing system is compatible you can sign up for STRATA's Electronic Invoicing service.* *Available for certain products only. Reach out to your Enterprise Financial Operations contact for more information.
Are all my invoices available to me at any time?
Documentation from June 2020 forward will be available on the Client Account Portal. Documentation prior to June 2020 will be available on Box.com until September 1st, 2021.
Will my invoice look the same as it has in the past?
Yes! Your invoices will look the same as they do from Box.com.
Who else can see my invoice?
Only the Effectv Financial Operations team and anyone else signed up from your organization can see your invoices.
Will I still be able to access Box.com for past invoices?
Yes. Historical documents (through April 2021 invoicing) will be available via Box.com until September 1st, 2021. Please download any necessary documentation from Box.com as soon as possible to avoid any disruptions.
Are my payment options changing?
Payment options remain the same. Please continue to remit payment in the same manner.
Sounds great! So how do I sign up?
Go to https://www.comcastinvoices.com/Document/Index and select the 'Request Access' link. Provide the information requested to verify your account and select “Enterprise Sales Channel” from the Regions list. You will receive an approval email along with an attached user guide from Effectv within 3 hours. You will receive invoices via the Portal with the next billing cycle.
Who can I contact for assistance if I have questions?
Please contact Effectvclientcare@comcast.com for assistance.
About Effectv's Client Account Portal
What is the Effectv's Client Account Portal?
The Effectv Client Account Portal (Portal) is a website designed to speed the delivery of invoices
to Effectv's customers as well as cut down on the paper used by printing invoices. From this site you may
view your invoices or save them to your computer. You now can make credit card payments on the portal as well. Refer to the
Invoice Payment Features FAQ Below.
How do I know when I have a new invoice available?
You will be notified via e-mail when you have a new invoice in the Portal. This e-mail will contain a
link back to Portal for easy retrieval.
How can I view my invoice?
Once you are logged into the Portal you can click on the Invoices icon which will bring you to a list
of your invoices. Simply click on the PDF icon at the end of the invoice line to view an invoice.
What does "Pending PDF" mean?
The Client Account Portal is still waiting for your invoice to be uploaded. Please check back later.
Can I save my invoice to my own computer?
Yes! When you click on an invoice it will open with Adobe Acrobat. Choose the save icon or File/Save
to save it to your local computer. You will need to download this free software at www.adobe.com if you do not have it.
Can I save my invoice in a format that can be uploaded into my billing system?
This Portal is designed to deliver invoices in PDF and Excel formats only. However, if your billing
system is compatible you can sign up for STRATA's Electronic Invoicing service. Contact
Effectvclientcare@comcast.com or call 866-531-1721. if you are interested in learning more.
Are all my invoices available to me at any time?
There are approximately two years of invoice history available on the Portal.
Who else can see my invoice?
Only the Effectv Billing Support team and anyone else signed up from your location can see your invoices.
Sounds great! So how do I sign up?
Go to https://www.comcastinvoices.com select the 'Request Access' link.
- Provide the information requested to verify your account
- You will receive an approval email along with an attached user guide from Effectv within 1 business day.* You can immediately log on to the site and make payments to an existing invoice or a future schedule
- You will receive invoices via the Portal with the next billing cycle
Payments on Effectv's Client Account Portal
Who can make payments?
Anyone with an active Portal account can make payments. If you do not have an active account, you can sign up for one at
https://www.comcastinvoices.com.
How do I make a payment?
Once you have a Effectv's Client Account Portal account, log on to your account.
- Click the new “Pay My Bill” icon* Select “Pay Existing” if you’d like to pay an existing invoice, or “Pre-Pay” if you would like to pay for future schedules, or "Recurring Payment" if you would like to schedule a payment for the same day each month.
What do I need to make a payment?
You will need a major credit/debit card or routing and account number for your bank account and the invoice number from the bill you wish to make payment against.
Additionally, agencies will need to input the customer number for each payment which also is located on the bill.
What types of payments are accepted?
Currently, we accept eCheck, Visa, MasterCard, Discover and American Express credit and debit cards.
What does the payment status "Review" mean?
You should treat "Review" as a decline and contact your bank for more information. Your payment did not complete.
Will I get a separate receipt for each customer for whom I make a payment (Agencies Only)?
If you make a payment for multiple customers in a single payment transaction you will receive a single receipt. If you would like multiple receipts,
you’ll need to pay for each customer separately.
How is my credit card information protected?
We utilize a third party vendor that specializes in credit card and eCheck payment transactions and uses industry best practices.
If I make a payment, when will my balance be updated?
Your new balance will show immediately.
What does "Pending" mean in Pay My Bill?
You will see "pending" next to the invoice number of a payment you've already made, but that has not been processed yet.
When will payments post to my account?
Payments are made on Day 1, they are processed next day (Day 2) and will show completed (without "Pending" verbiage) on your account Day 3.
How do I set up a recurring pre-payment?
Please contact us at 866-531-1721 or Effectvclientcare@comcast.com
Are future enhancements planned to the OBP functionality within the Portal?
Yes! For speed to market we’ve included only the most basic features. However, we are working diligently to continue to enhance your customer experience.